Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Convenient location
Helpful concierge
Limited dining options
Tired room
8.2/10
Great
Rooms
7.6
Location
7.8
Service
8.2
Dining
6.4
Guest reviews
8.2/10
based on 5 review
8.0
8.0/10based on 5 review
Steve
United Kingdom,
May
2024
7.4/10
Arriving on an overnight train from Beijing at 8 am, we were relieved to find our tired and shabby room with a wonderful view ready for us. The hotel staff, especially the concierge, were helpful in providing transportation, sightseeing, and restaurant information. The location's proximity to the railway station and easy access to public transportation, including buses to the Terracotta Warriors, were significant advantages. However, the dining experience was overcrowded and lacked seating and diverse options, which was disappointing.
Rooms
7.0
The room was tired and shabby with a wonderful view.
Service
9.0
The hotel concierge and staff were helpful, especially the concierge.
Location
8.0
The hotel's location near the Railway Station was very convenient for travelers.
Dining
5.0
The dining area was overcrowded, lacking seating and diverse options.
Facilities
8.0
The hotel's facilities were comfortable.
Convenient location
Limited dining options
Stuart
United Kingdom,
February
2024
7.6/10
The hotel offers spacious, clean rooms with no special Chinese décor touches. The staff provides efficient and accommodating service, always going the extra mile to assist. The location is good, with easy access to restaurants and transportation, although not within walking distance of certain attractions. The dining experience varies, with a good spread despite some issues with freshness. Overall, a comfortable stay with value for money.
Rooms
8.0
The rooms are very large, clean, and in good condition, featuring a fairly large living room and a huge bedroom with ample amenities.
Service
9.0
The hotel concierge and staff are very helpful, polite, and make sure to assist with all your travel needs.
Location
7.0
The hotel's location is good, close to transportation hubs and some local attractions, providing convenience for exploring the area.
Dining
6.0
The dining options offer a good spread of dishes, but there were some issues with freshness in certain items, impacting the overall experience.
Facilities
8.0
The hotel provides a variety of convenient facilities to enhance your stay and meet your needs, contributing to a pleasant experience.
Robert
United Kingdom,
November
2023
8.0/10
The hotel offers spacious and modern rooms with a comfortable bed and seating area, equipped with all necessary amenities to enjoy a view over the city center. The service was friendly and helpful, though some issues with lighting and maintenance were noted. The location is convenient for travelers using the train station in the area. Dining options were diverse, catering to various tastes. The facilities were well-maintained and provided a range of services.
Rooms
9.0
The rooms were big and full of every possible comfort, offering a great view of the city center.
Service
7.0
The service was friendly and helpful, but there were some maintenance concerns.
Location
8.0
The location is very near to the Railway Station, which is convenient for travelers.
Dining
8.0
The dining experience offered a large selection of both Chinese and western options.
Facilities
8.0
The facilities were well-maintained and provided a range of services.
Convenient Location
Maintenance Concerns
Frederick
United Kingdom,
September
2023
8.2/10
I was pleasantly surprised by this hotel. The rooms were cold but surprisingly clean and kept in very good condition, making my stay very comfortable. The service was top-notch, especially at the wine bar where the staff went out of their way to communicate in English. The location worked perfectly for us as it was close to Xi'an train station, and there were restaurants and grocery stores nearby. The dining options, although more geared towards Chinese tastes, were worth the money. Overall, a great value for money hotel.
Rooms
8.0
The rooms were surprisingly clean and kept in very good standard and condition, very comfortable.
Service
9.0
The staff was super helpful throughout our stay, ensuring we had a good day and were always ready to assist with excellent English skills.
Location
9.0
The hotel's proximity to Xi'an train station worked perfectly for us, and there were convenient transportation options nearby.
Dining
7.0
Although mainly catering to Chinese taste, the dining experience was worth the money with decent options available.
Facilities
8.0
The hotel provided all necessary amenities for a comfortable stay and offered great value for the facilities.
Ed
United Kingdom,
August
2023
6.8/10
The hotel offers rooms with a constant smell of smoking but provides a king bed, lounge chair, desk, closet, and bathroom. The breakfast is decent. The staff were very helpful in advising on trips but made unauthorized dual credit card payments. The location is ideal for airport transfers and train journeys. The dining experience was very extensive, featuring Asian and European food types. The facilities offer various services including room service, dry cleaning, and 24-hour room service.
Rooms
6.0
The rooms have a constant smell of smoking but are equipped with essential amenities.
Service
7.0
The staff were friendly and helpful, although there were issues with unauthorized dual credit card payments.
Location
7.0
The hotel is conveniently close to the train station and airport transfers, but also over-crowded with persistent touts, especially for European visitors.
Dining
6.0
The dining options could have been better and do not cater well after 9 am.
Facilities
8.0
The hotel provides a wide range of facilities and services.